Information we receive
When you contact us, we may receive your name, company, telephone number, email address, postcode, site details, photographs and information about the work required.
Privacy and personal information
Privacy policyin plain English.
This policy explains what information Tranquility Group Ltd receives, why it is used and the choices available to you.
Last updated 27 September 2026
How we handle your information.
Why we use it
We use this information to respond to enquiries, arrange visits, prepare quotations, deliver agreed services, keep business records and meet legal or contractual obligations.
Our basis for using it
Information is normally used because it is necessary to respond before entering a contract, to perform a contract, meet legal obligations or pursue legitimate business interests such as managing enquiries and records.
Who may process it
Website enquiries and any attached photos are submitted using FormSubmit and then received through our business email. If you choose WhatsApp, your message and photos are handled through that service. Information may also be processed by service providers used for website hosting, email and business administration.
How long we keep it
Enquiry information is kept only as long as reasonably required for follow-up, record keeping, contractual, insurance, accounting or legal purposes.
Your choices and rights
You may ask for access, correction or deletion of personal information, or object to certain processing. Some information may need to be retained where a legal or contractual reason applies.
Security
Reasonable steps are taken to protect personal information, but no website or email service can guarantee absolute security. Please do not send unnecessary sensitive information through the website form.
Complaints
Please contact us first so we can address your concern. You may also contact the UK Information Commissioner’s Office if you are unhappy with how personal information has been handled.